Yamaha Amplifier Warranty Issues
My Yamaha A-S2100 integrated amplifier under warranty has been sent to an authorized Dealer for repairs, Yamaha says the parts are back ordered 10-12 weeks and some cannot be found yet. They refuse to replace with a new amp. What good is this warranty? Is'nt there anything I can do?
How long have you had the amp thatis most important ,if only a few weeks than any good dealer would give you an exchange ,if not expose these guys who will not work with you. Where is the repair facility ? Thsts total BS if they make it the repair shop can either just replaces board or trouble shoot it and fix the bad part. I owned one ,it’s not that complicated by any average audio technician ifyou don’t have a backup system have it sent to another tech , expose this unprofessional behavior . |
Just about a decade ago, a rather expensive well-known brand, high-end home theater receiver (HTR) I purchased new failed just after the warranty had expired. It would turn on but produced an error message I do not now recall. A check on the web revealed this was a widespread problem. I contacted the manufacturer’s office here in the USA and was told that the failure was due to a failed microprocessor that had gone out of production and was no longer available to them. He asked again about warranty status, and when I told him it was months out of warranty, he very nicely apologized and said that there was nothing they could do. I then turned to my dealer, who was very nice and sold me a name-brand, high quality HTR at a steep discount, his cost I believe, and it is still working today. He sealed me as a customer for brands he carried, and I subsequently made other purchases from him. |
My amp is two months shy of the two year warranty period, The latest is that Yamaha is now working on trying to replace the unit with a refurbished one. Does anyone have any experience with refurshbed units? Btw I had a Bose Lifestyle system and their customer service was outstanding. Even after 10 years they gave me a 50% discount on a new unit. |
@oldieaudio If I bought this brand new from my dealer or from Yamaha there is no way would I accept a refurbished unit. Totally out of the question for me. |
