Just about a decade ago, a rather expensive well-known brand, high-end home theater receiver (HTR) I purchased new failed just after the warranty had expired. It would turn on but produced an error message I do not now recall. A check on the web revealed this was a widespread problem. I contacted the manufacturer’s office here in the USA and was told that the failure was due to a failed microprocessor that had gone out of production and was no longer available to them. He asked again about warranty status, and when I told him it was months out of warranty, he very nicely apologized and said that there was nothing they could do. I then turned to my dealer, who was very nice and sold me a name-brand, high quality HTR at a steep discount, his cost I believe, and it is still working today. He sealed me as a customer for brands he carried, and I subsequently made other purchases from him.
Yamaha Amplifier Warranty Issues
My Yamaha A-S2100 integrated amplifier under warranty has been sent to an authorized Dealer for repairs, Yamaha says the parts are back ordered 10-12 weeks and some cannot be found yet. They refuse to replace with a new amp. What good is this warranty? Is'nt there anything I can do?
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My amp is two months shy of the two year warranty period, The latest is that Yamaha is now working on trying to replace the unit with a refurbished one. Does anyone have any experience with refurshbed units? Btw I had a Bose Lifestyle system and their customer service was outstanding. Even after 10 years they gave me a 50% discount on a new unit. |
@oldieaudio If I bought this brand new from my dealer or from Yamaha there is no way would I accept a refurbished unit. Totally out of the question for me. |
That’s good news that Yamaha is working towards a customer accommodation. As I mentioned earlier in the thread (although challenged by others), that is not an unusual practice in some fields, including consumer electronics. I would have no concern about accepting a refurbished product. Consider that if Yamaha had the parts to repair your unit, what you would receive after the service would be a your unit, refurbished, with some sort of warranty, likely somewhere between 90 days and a year. I’d consider also the good faith that Yamaha has shown (and perhaps your dealer, if he’s helping, and I hope he is), and that the company is also likely to support you in the future. So I would happily accept the refurbished unit in exchange. |
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