Yamaha Amplifier Warranty Issues

Do they have a main headquarters in California? If so, the law there is very much in your favor. No legal advice intended or offered. 

Just about a decade ago, a rather expensive well-known brand, high-end home theater receiver (HTR) I purchased new failed just after the warranty had expired.  It would turn on but produced an error message I do not now recall.  A check on the web revealed this was a widespread problem.  I contacted the manufacturer’s office here in the USA and was told that the failure was due to a failed microprocessor that had gone out of production and was no longer available to them.  He asked again about warranty status, and when I told him it was months out of warranty, he very nicely apologized and said that there was nothing they could do.  I then turned to my dealer, who was very nice and sold me a name-brand, high quality HTR at a steep discount, his cost I believe, and it is still working today.  He sealed me as a customer for brands he carried, and I subsequently made other purchases from him.

My amp is two months shy of the two year warranty period,  The latest is that Yamaha is now working on trying to replace the unit with a refurbished one. Does anyone have any experience with refurshbed units?

Btw I had a Bose Lifestyle system and their customer service was outstanding. Even after 10 years they gave me a 50% discount on a new unit.

@oldieaudio If I bought this brand new from my dealer or from Yamaha there is no way would I accept a refurbished unit. Totally out of the question for me. 

Super curious about exactly what failed that they can't get in 10 weeks?