Yamaha Amplifier Warranty Issues

My amp is two months shy of the two year warranty period,  The latest is that Yamaha is now working on trying to replace the unit with a refurbished one. Does anyone have any experience with refurshbed units?

Btw I had a Bose Lifestyle system and their customer service was outstanding. Even after 10 years they gave me a 50% discount on a new unit.

@oldieaudio If I bought this brand new from my dealer or from Yamaha there is no way would I accept a refurbished unit. Totally out of the question for me. 

Super curious about exactly what failed that they can't get in 10 weeks?

oldieaudio

Yamaha is now working on trying to replace the unit with a refurbished one. Does anyone have any experience with refurshbed units?

That’s good news that Yamaha is working towards a customer accommodation. As I mentioned earlier in the thread (although challenged by others), that is not an unusual practice in some fields, including consumer electronics.

I would have no concern about accepting a refurbished product. Consider that if Yamaha had the parts to repair your unit, what you would receive after the service would be a your unit, refurbished, with some sort of warranty, likely somewhere between 90 days and a year.

I’d consider also the good faith that Yamaha has shown (and perhaps your dealer, if he’s helping, and I hope he is), and that the company is also likely to support you in the future. So I would happily accept the refurbished unit in exchange.

Replace the unit with a new one. Send faulty unit back to manufacturer where they can fix unit on their own time. Keep customer happy. Sick of all the excuses. Give the man a new unit and let manufacturer fix his old one then resell as b stock. Is common sense gone?