2. misc-audio
  3. 184743-114756

Can I Trust The Music Room's Product Description?

I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?

128x128mysteriousmrm
wsrrsw's avatar
wsrrsw
887 posts
 

Bought an item, din’t like and returned with ease. 

curiousjim's avatar
curiousjim
4,151 posts
 

I’ve bought from TMR more times than I can count and I’ve made at least one return.  I have been happy with all the transactions. 
And like others have said, when the product is made has little to do with “how old” the product is, the first sales date does.

All the best.

jl35
3,926 posts
 

I’ve bought lots of gear from TMR without issue...but they do expect buyer to do some homework, such as asking manufacturer if they extend warranty beyond original owner...and it is quite common for gear to be sold a year or two after manufacture, especially a large company that manufactures in quantity...

fredapplegate
95 posts
 

I had a very good experience buying used from TMR. And their follow-up was all I could ask. I think they're trying to do a good job. I would definitely buy from them again.

 

rbyington711's avatar
rbyington711
60 posts
 

I have purchased many items from the music room always been a great experience my salesperson has always been Nick. He not only knows a great deal about most equipment but has stopped me from making a few costly mistakes. Even if what he suggested is cheaper than what I was going to purchase.

Additionally, they are conservative in my opinion on how they rate the condition of a product most times better than expected and will show detailed photos of any marks. They also package your purchase very well.

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