UPS Driver Literally Drops Package with New Hana Umami Red

A good shipper will know how boxes are treated, although I have had damage (loose connections) in quicksilver shipping boxes.

I would set it up and see how it is, if you decide there's an issue after demo you can file a claim. Although Fedex is the easiest to get reimbursement, I did have to argue with UPS for six months over $50.

I would send vid and a complaint to UPS NOW, so it will be in the system if you need to file a claim in the future.

T

Good luck filing a claim for damages with UPS, especially over an issue such as this one. 

I find UPS and FedEx do not ask for a signature even if the package is supposed to require one. This started as a reluctance to meet people in the pandemic but has continued as a way for the poor drivers to actually have a hope of finishing their route in the required time. The thing that bothers me most is that items are just left on the doorstep, even in pouring rain. Makes me nervous when a box has $4,000 worth of Quad speaker panels and there's just cardboard around them.

I’ll state the obvious.  You have only witnessed the last time that this UPS box was dropped.

Pack well, double-wrap, double-box, insure it, and always expect they will throw and drop it. We record it with cameras, and rarely do they ever set it down gently.

Any merchant or shipper who is not aware of this by now will hopefully learn in time.