UPS Driver Literally Drops Package with New Hana Umami Red

If that porcelain teacup was not damaged during its trip down a flight of stairs whilst strapped in to a barrel or whatever, that cartridge was not even fazed by its 3-4 foot drop inside its confined and padded environment. Let’s imagine what that cartridge went through during its trip from Japan; the UPS guy dropping it on your doorstep was probably its gentlest trauma along the way.

I see that Dill and I are in complete agreement. For that matter, humans survive massively higher stresses when strapped in to support structures that are in turn fixed to the much larger mass of whatever is carrying them.  Like seatbelts.

Not to escape the obvious, but was this near $4K cartridge not shipped with signature-required?

A good shipper will know how boxes are treated, although I have had damage (loose connections) in quicksilver shipping boxes.

I would set it up and see how it is, if you decide there's an issue after demo you can file a claim. Although Fedex is the easiest to get reimbursement, I did have to argue with UPS for six months over $50.

I would send vid and a complaint to UPS NOW, so it will be in the system if you need to file a claim in the future.

T

Good luck filing a claim for damages with UPS, especially over an issue such as this one. 

I find UPS and FedEx do not ask for a signature even if the package is supposed to require one. This started as a reluctance to meet people in the pandemic but has continued as a way for the poor drivers to actually have a hope of finishing their route in the required time. The thing that bothers me most is that items are just left on the doorstep, even in pouring rain. Makes me nervous when a box has $4,000 worth of Quad speaker panels and there's just cardboard around them.