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UPS Driver Literally Drops Package with New Hana Umami Red

I just purchased a Hana Umami Red and it arrived yesterday. I looked back at my ring doorbell video footage and saw that the UPS driver literally dropped the package from about waist high onto my porch. Here is a link to the shared video: https://ring.com/share/b8d92b2f-f777-4366-8cca-18459bc6bfac

It was packaged well from the distributor and everything looks fine (I opened the box before realizing this happened). I haven’t installed yet, but I’m pretty upset by this and not sure I want to install it. The rational side of me is saying these packages see much worse during transit, but I’m worried about the possible damage or latent damage this careless act may have caused. How robust are phono cartridges and how susceptible to shipping damage?  Looking for some opinions please.

 

cbl117
ltmandella's avatar
ltmandella
115 posts
 

ALL electronics should be marked clearly on all sides of the package "FRAGILE - GLASS CONTENTS - DO NOT DROP"

When the drivers see "GLASS" they take notice.  Otherwise for all they know it is a book or t-shirt, etc.

limomangus's avatar
limomangus
1,189 posts
 

Well i worked doing shipped for a stereo equipment distributor. Worked loading trucks in the old PO.Was a Claims adjuster for UPS...Good luck trying to put in a ckaim.Having a video will help ,but it was only dropped  about 18 in.

yyman23
145 posts
 

I did deliveries for Amazon and holiday help for UPS for a short amount of time. In both places at training, they always ask you to "treat every package like it's your own." I guess not many of the drivers follow that rule. 

mulveling's avatar
mulveling
1,774 posts
 

ALL electronics should be marked clearly on all sides of the package "FRAGILE - GLASS CONTENTS - DO NOT DROP"

When the drivers see "GLASS" they take notice.  Otherwise for all they know it is a book or t-shirt, etc.

I really don't think they care about fragile stickers. I've never placed any stock in "fragile" stickers, and never used them unless they were already on a reused box. Glass has to be properly packed to be unphased by a modest drop, or any claim will be rejected on that basis, regardless of stickers. 

What I have been told is that (maybe) they take more care with packages insured over a threshold of about $900 - 1000. 

mekong56
137 posts
 

I just watched the video. It was dropped from about knee height, nothing egregious, or concerning to me. 53 posts later… Seriously?

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