UPS Driver Literally Drops Package with New Hana Umami Red

If it's packed correctly not a big deal. From working USPS years ago all packages get tossed from a belt to bag on the sorting line. Many time large heavy stuff ends up on top of your package marked fragile. You should always assume your packaged will get tossed about so pack securely and don't expect kid gloves.

I've bought and sent speakers, turntables,  amps, cartridges and records never a problem .

I have a beautiful Quicksilver full function preamplifier that I have sold twice via Audiogon and which came back to me twice, both times because boutique capacitors that I had installed as very effective tweaks, to the benefit of the recipient, broke loose in shipping. But I viewed these incidents as my fault for not having properly secured the capacitor bodies prior to shipping. I’ve re-installed the OEM capacitors, but I’m now apprehensive about shipping it again, though I do not blame the carrier. It’s such a good sounding unit that I can justify keeping it for back-up, but it should be being used and enjoyed. Other than those incidents, I have never had a problem either sending or receiving audio electronics.

@lewm  Yep at some threshold of capacitor size, they need to be strapped or bolted down (hot glue strikes me as too sloppy). The ARC Reference 6 / 6SE output caps (x4) are about at that point, but rather than strapping down they elected to dampen mechanical shock with foam inserted above and below the capacitors (axial leads). You only insert the foam for shipping, and remove before use. Always thought that was weird, but haven’t heard of any issues in transit I guess.

ALL electronics should be marked clearly on all sides of the package "FRAGILE - GLASS CONTENTS - DO NOT DROP"

When the drivers see "GLASS" they take notice.  Otherwise for all they know it is a book or t-shirt, etc.

Well i worked doing shipped for a stereo equipment distributor. Worked loading trucks in the old PO.Was a Claims adjuster for UPS...Good luck trying to put in a ckaim.Having a video will help ,but it was only dropped  about 18 in.

I did deliveries for Amazon and holiday help for UPS for a short amount of time. In both places at training, they always ask you to "treat every package like it's your own." I guess not many of the drivers follow that rule.