@cfa88 thanks for explaining in a little more detail. Just to clarify, once I file the claim, paypal will charge back the payment to the sellers account. If the funds are.still in the sellers account, this will result in a zero balance in the sellers account or in essence freeze the funds until the claim is resolved. Or if the funds have already been withdrawn, paypal will charge back the payment to the sellers account resulting in a negative balance and demand repayment. This in essence will prevent the seller from withdrawing funds from any future sales where paypal is used. Maybe a stupid question but should I tell the seller I'm going to file the claim, thereby hopefully getting him to refund the money now rather than tying up "our" money for who knows how long? Quite frankly that is why I haven't already filed the claim.
Probable PayPal Claim
I posted this question on someone else’s ongoing thread where PayPal was in question. So I’m starting my own thread here in hopes of getting someone in the know to answer.
Fortunately I have not had a PayPal problem up until maybe now. I just purchased a DAC on USAM . Paid using PayPal (not f&f) so I’d have protection in case I needed it. Well it looks like I may. DAC arrived and all functions do not work, as advertised. It was properly packed same as it came from the factory and box was perfect so very unlikely it could be blamed as shipping damage. It was listed 10/10 and the seller through presale emails reconfirmed everything worked properly. I’ve demanded he take the unit back and give me a full refund. It’s been several days and now the seller is saying he’s waiting to get authorization to send it back to the manufacturer for warranty repairs, which is not my problem, before he refunds my money. I’ve run out of patience and considering filing a PayPal claim. If I file a claim, and can substantiate it, which I can, does anyone know if PayPal will refund my money or at least freeze the funds until we reach a resolution?
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My experience, advice: Forget everything that has gone before, i.e. start fresh. Make the claim asap, Imagine PayPal agent opening up and reading what it is about. Reduce your claim to the fewest words you can. state what you want 1st. Full Refund state justification for your request. prove the problem, again, simply. now, like an addendum, some backup presumably you have copies in writing, assurances from seller to attach to your claim, in the original ad, and any questions/answers in writing, via eBay messages: both before purchase and after problem discovered. don't even mention how/why/what the money moves, that will happen via PayPal's methods when they make a decision. ............................... Now, I hope you fund your PayPal with your best credit card (not bank ...) Notify your credit card company a PayPal claim has been made. They approach it as FRAUD, and start a countdown, say 14 days. After that they contact PayPal. PayPal threatens seller to resolve the issue or PayPal will close their account. Meanwhile, CC company puts a hold on the transaction. You will not have to pay the charge until the matter is resolved. Best of luck with this. ................................................. Everything I buy, I PURPOSELY ask questions in writing via eBay messages to have those questions/answers in the system in case an issue appears.
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@elliottbnewcombjr thank you for your advise and for going into more detail, and check, check, check, everything was done as you outline. ............................................................. So do I and yes always fund with a credit card, never your bank 😉
@lalitk thanks for responding. I don't think the finite details are necessary to elaborate here. Suffice it to say, it does not work as advertised, which I have documented with photos and emails.
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