Probable PayPal Claim

File a clam , then call them during the week ,weekends having answering service of idiots.  Ask the claims dept, what to do. You for sure have to send it back ,provide tracking , once it’s delivered back ,maybe before they will credit you back .

Personally I think PayPal sucks they have gone way down hill.

I sold a preamp for $4k the buyer wanted special packing at ups and wanted 2 day delivery over $500 ,he sent monies , then after it shipped he decided to change his mind rejecting delivery 3 times , it took another week to return to me

paypal said the guys was not playing by their rules they refunded all the buyers monies back including the $500+ which he specifically wanted and was documented. The sellers are the victim ,and having a excellent record didnot matter 

that's their policy., another time recently I sold speakers  and the buyer told them I overcharged and ripped him off ,he showed them a older pair and he said their was wood stains but wanted to keep them ,PayPal went into my bank account witha E check and took the $600 . I went to my bank and filed a complaint unauthorized a and got monies back . Stripe is more ethical imo ,even Audiogon uses stripe now ,when you take out an ad via credit card it shows stripe. There are 1,000s of others over the last few years especially vs sellers 90%  of the time , where is the democracy ?that’s my point !!

You sending it back to the Manufacturer (rather than the seller):

Essentially that would be a warranty claim, and most companies warranty's are NOT transferrable. If not transferrable, best to return to seller, get a full refund and go shopping. Let seller handle a warranty claim for himself, then sell it to someone else.

Sooooo

1. even fixed, do you want that model?

2. IF you want it if fixed: you could discuss with the Manufacturer a transfer of the warranty to you. (now for this fix and for the warranty's duration remaining). If the maker is responsive, I would probably go for that.

File the claim now.  The manufacturer may not fix under warranty as the unit was shipped to you and you are not the original owner.

All this being said. we are a manufacturer and repair facility.  I have seen plenty of boxes double boxed in perfect condition where the unit no longer worked.  Sometimes these units get dropped and the box is in perfect condition but the unit suffers damage from the drop.

Happy Listening.

Thanks again to everyone for your ongoing help and support.   As I said above, I’m through with PayPal for now if not for good.  Fortunately I have a relationship with the manufacturer too, so I know that he will fix the unit under warranty for the seller.  Waiting on the RMA now which hopefully should have tomorrow.  I already thought about the box being dropped causing the problem.  But the boxes both outer and inner were undamaged and the very heavy interior packing was proper and all intact.  Plus I don’t think the problem I’m having would result from dropping the box, but who knows.  Once the unit is fixed it’s going back to the seller assuming my money has been fully refunded.  I own the unit right now so I retain control over it until my money is refunded. Then I’m buying the same unit BRAND NEW. Gotta provide a little incentive for the manufacturer too. I think I’m done with used equipment for now.  I normally buy new anyway so this experience only reinforces that.  I think I have my bases covered.  Fingers crossed I’ll be listening to my brand new dac in the not to distant future.  Stay tuned.