magnepan

@rodglaze I think you've been living in a box for >5 years! have you not read any of the comments, including mine, of the awful and attrocious 'service' they now (do not) provide? It's a joke. On us. As for them being 'smart people' - really? Smart people would not have allowed this once premier company with a previous great customer service record, to go downhill in such a spectacular way. Their 'new' website they're proffereing, still, is over one and a half YEARS old, and is still a mess. As @cey says, a 12yr old could fix it in minutes - are they all asleep over there?! They, Magnepan, are becomming the biggest joke company in the Hi-Fi industry, which is a great shame as their speakers are fantastic (I own 1.7i's).

@crustycoot says they've just introduced a new speaker, called the 2.7i, but I couldn't find anything on their 'new' website for that product. It's strange that they've actually started to build a new speaker line, IF they have, when they can't even supply speakers in their current line up, or even support them when things go wrong (as in my case!). And there's almost zero info anywhere about a 2.7i, which, if true, and ever available, I would be VERY interested in.

@daveteauk its maddening, and it aint just magnepan. lots of hifi companies announce some product they dont havwe on their website that they dont update with any real accuracy. 

in my world there is a fad among businesses in the information age of offering no useful information, like no hours, address, phone, etc, on their website. the accuracy of the generic lookup via map program can be hit or miss.
often theres a phone that no one answers, and calls go to generic voicemail with no hours or address. all easy fixes. 

the gap between having a business open to the public  and  bothering to service the public is HUGE. 

the general attitude of daring a customer to become an investigator is assinine. 

There is absolutely NO excuse for Magnepan to run their business as they do. They sell enough to hire a secretary to answer calls and emails, and if they don't, they should shut down.

Seems curious that they would name a new speaker exactly the same as one long retired from their product line.