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Does Qobuz work

I've been streaming from Tidal from ethernet, through my Blue Sound Vault and McIntosh amp.  I find the BluOS very easy to use and Tidal works great on the BluOS app on my phone.  Qobuz does not. I've tried to contact Qobuz customer support but its been days now and they haven't responded.  There are several options on the BluOS app for various sources, like Tidal, Amazon Music, Qobuz, etc. But Qobuz is the only one that doesn't work, I paid for the Hi Res Audio, but the songs come thru at only cd quality and only 15 second samples.    Does anyone have a solution?

mojo771
2psyop's avatar
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2psyop
1,513 posts
 

Bluesound is a great budget company with very good customer support. They have been for over a decade. Try the uninstall solution and also run it wired, if you can. It’s more stable that way. You have to figure out if the problem is with Qobuz or Bluesound.

mahler123
3,117 posts
 

I ran Qobuz on Bluesound and that exact problem occurred randomly.  I would go into the Qobuz settings and it was on trial mode and have to change the settings.  Occasionally it would require more than one reset.  Btw the problem also would recur with a different streamer, the Bryston BDP3, so I think it is a Qobuz issue 

oddiofyl's avatar
oddiofyl
3,526 posts
 

MOJO, does your Vault have the new 4.0 firmware?    I had problems with the Vault 2i on the first version of that firmware.     No local library and Qobuz was glitchy.  

It does sound like your credentials weren't in right , but the Vault definitely had some firmware bugs last time around.   

I would do the latest firmware and re-install the App on your phone or Tab. 

mojo771 OP
45 posts
 

Thanks to everyone for their input.  Here is the update; I guess you can call it user error, but I'm going to deflect partially, because there are no instructions that say you need to log out and then log back, and not by merely selecting the Qobuz tab, like you just select the Tidal tab.  Insead, you have to go to a different settings page - not the main settings page - and then can log in and choose your service.  Qobuz has dozens of articles, but most refer to using it on your PC or your phone, while none were available using Blusesound through your stereo.  So I didn't need to uninstall and reinstall the app, or change streamers.  

While i am researching a new DAC, I'm not sure I need a different streamer because every high end audio store I've visited in NC or Miami or West Palm Beach, all use the BlueSound Vault to demo all their speakers - even up to those costing up to $50,000.  

So thanks for the ideas because it gave me ideas about how to troubleshoot the issue since no info was available on the Qobuz website.

audioman58's avatar
audioman58
3,952 posts
 

Here is the Ethernet switch , and the Pangea is a perfect match ,

 

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