"Interesting. And you reached out to them using their web form, correct?"
Yes, I reached out thru their "contact us" page. I'll just chalk it to "stuff happens."
I guess if I look at the big picture-purchased used private, 1/4 of list, almost 10 years of use, I can't expect company support like I purchased it full MSRP from a dealer.
Nordost is still my personal choice for cable. I just can't justify paying list for their products.