To be fair, their communication, not the service, is the problem. When I ordered the Kara, I never received a shipping notification. It just showed up a week later.
When I requested an RMA for a Lokius, I received it and returned the product. No confirmation of the return or refund, just a charge back on my card. The AI didn't even know that had happened.
I wouldn't reject their products over that issue. It's in keeping with their generally snark attitude.