Class D, "Control (Variable Gain)," Amplifier versus Class A/B Separates?

@mashif "...I wouldn’t reject their products over that issue. It’s in keeping with their generally snark attitude."

I would. Attitude is important. Emotional intelligence is not that difficult. If we lack most of all five elements of EI, consumers eventually get bored and move on.

"There are five key elements to EI: self-awareness, self-regulation, motivation, empathy, and social skills.". Good Marketing & Support involves mindful communication too. Letting AI do most of that for you becomes self-defeating in time. Many people still appreciate a little human interaction too. That's all.  

@decooney 

I was really turned off by Schiits demeanor but I held my nose and purchased anyway. I care about getting what I want. I don’t need to be stroked. But I do appreciate good CS and it does influence my buying decisions. 

decooney: Unless a company is the only "game in town" I will not buy from them.  anyone worthy of my business absolutely must at a "minimum" meet the key elements that you mentioned and then some.

There are way too many options out there to compromise on "anything" in life.

I give people the benefit of the doubt but once a company screws me, they do not get a second chance from me.  As far as audio equipment is concerned, Schitt and TEAC are two of those.

Maybe one day some of those companies will stop being so greedy and realize that there are those out there, including myself, that are more than willing to pay a premium to get good service, as opposed to trying to save a few bucks. You can't put a price tag on time wasted. Time can't be replaced! 

@eddnog There are class D amps now that don't take a back seat to class A or AB amps; very different from just a few years ago.

That's correct and Ralph makes some of them..Gato is good...Aavik is best but expensive.