Qobuz Playing Games with my bill

I been charged twice a month since November. $ 14.11 on the 2nd and $14.32 on the 23rd.

There is no telephone number.

No email address.

They have a bot chat delivering solutions that can not be accomplished.

I will call my CC company tomorrow and challenge all the charges.

Meantime I just have one thing to say to the Qobuz people- KGFY.

Anyone else have the run around with these folks?

jeffseight02-21-2024 3:00am

cleeds Details Discussions Posts This discussion Message User 5,657 posts 02-21-2024 at 03:20am Copy Comment URL Report Comment Edit Delete Did you email support-help@qobuz.com ?
lalitk Details Discussions Posts This discussion Message User 5,077 posts 02-21-2024 at 03:36am Copy Comment URL Report Comment Edit Delete I am on yearly plan, never had any issues with billing. @jeffseight ..dispute the 2nd charge with your credit card company. As much I enjoy Qobuz, their customer support is non-existent.
mahler123 Details Discussions Posts This discussion Message User 3,060 posts 02-21-2024 at 01:08pm Copy Comment URL Report Comment Edit Delete I tried to cancel and had the same problems you do. I was still being charged despite not being able to play the service and there is no human to contact. I finally canceled the credit card that was being automatically billed.
jond Details Discussions Posts This discussion Message User 5,677 posts 02-21-2024 at 11:43pm Copy Comment URL Report Comment Edit Delete My Qobuzs bill is the same every month $13.77 payed via Paypal.
3952rsalmax Details Discussions Posts This discussion Message User 1 posts 02-22-2024 at 01:27am Copy Comment URL Report Comment Edit Delete Yes, Qobuz double billed me as well, I called my credit card company and they took care of it. Keep track of your bill with them.