New Eversolo DMP-A10

I swore off Eversolo products after my A6 would not recognize my high end Samsung SSD card.  Their customer service actually wanted me to send them the SSD  card so they could test it in China.  I did not.  The app was a bit buggy too, but better than Cambridge or Bluesound.

Summit HiFi offered to credit me the purchase price of the A6 towards an A8.  I had a separate DAC so the A8 really did not work for me.  I ended up selling the A6 to a friend that knew the SSD feature did not work.  I ended up with an Innuos Pulse plus Phoenix USB replacing the A6.  In the end I am glad the Eversolo customer service was so terrible.  I ended up with an outstanding streamer with an easy to use app (Sense).

The A10 looks interesting, but not in my system.

Thanks for the interesting stories. I guess it's yet another situation in life where we think everything is great until some issue comes up, and then we get to find out how good/bad the company is when it comes to service and support.

Unfortunately for streaming devices it seems most aren't great. My journey has involved issues of some type from Cambridge, Matrix, Innuos, Bluesound, and Aurender (although the latter was quite a while ago). Finally satisfied with Eversolo in my headphone system and Auralic in the big rig. I've seen lots of people have trouble with Auralic streaming gear, even if I have not (yet). I guess the same goes for Eversolo now as well. 

I purchased and returned both the A6 and A8 to Amazon using UPS.  My issues were with the Eversolo’s staying connected to my system.  I loved everything about them but I would be streaming a song and suddenly would get a message on the app that it had lost the connection.  The music would suddenly stop or sometimes it would continue to play but I was unable to reconnect to control the unit.  I contacted Eversolo and they said they were aware of the issue and to reboot the unit.  Rebooted several times and it kept happening.  I rarely had the issue with my Bluesound Node and have had a good experience with the Innuos Zen Mk3 that’s my current streamer.  Fortunately I was able to return the units since the issues occurred during the return windows.  

Remember, when buying a streamer you are buying a package. Hardware and support. The best hardware is junk without good software to control it

The frustrating part is it’s not my A6, it’s my Dad’s. I told him to buy a Bluesound , Innuos , or Aurender. He bought into the hype. Several morons on their forum thought I was an idiot for not letting summit swap it .... that would only leave Amir with another bad unit and me with no resolve. It’s not "broken" , their engineers apparently don’t understand the importance of updates being cumulative and including all device profiles from previous updates.

It cost me $100 for a work around, a Coax . If he had a large DSD 128 or higher collection he would be out of luck with no USB.

Their support is go to some site not even affiliated with them , McBluna.net and find older versions of FW to roll back FW. This contradicted their initial response which was rolling back firmware is "dangerous" They blamed ancillary devices and cables. Their firmware caused no USB out immediately after reboot.

I completely ripped them on their forum and targeted Instagram ads and someone supposedly from Eversolo finally reached out. Too late, would never buy or recommend an Eversolo product. Decent box , terrible support. Real POS outfit.

@exley_99 

I tried using that Chinese tariff argument on my wife to justify a new round of equipment upgrades but she was unimpressed