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New buy, no return policy

I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.

I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled?  Other dealers from which I have purchased new speakers  have had 30 or 60 day returns, no questions asked. 

I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.

Any guidance, opinions or advice?

mintakax
iopscrl
207 posts
 

The OP made the correct decision in this situation.  With TMR within driving distance there really should not be any doubt.

The dealer is not a dealer.  They are a showroom and order taker.  They offer no support or service.  Buy them or not, no recourse.  Speakers are a personal item, and a listener needs to be sure that the speaker will sound great *in their listening room*.  What sounds great in a showroom may sound a lot different at home or in another location.

I would do business with TMR going forward and forget about the dealer.  I understand that we want to support local dealers.  But support should be mutual and in this case it was not.

oddiofyl's avatar
oddiofyl
4,203 posts
 

Good to hear.  Enjoy

mintakax's avatar
mintakax OP
59 posts
 

@soix ​​​​@thecarpathian -- Thank you !

@iopscrl-- Thank you!.  Very true, show room and order. In their defense, I called ahead and told them I was coming in, only one person working and no other customers  showed up. He devoted the entire time to us, no pressure, friendly and empathetic. He was a fantastic person to demo their wares. I accept and am grateful for the circumstance that resulted in my buying from TMR, however I dont have any negative feelings about this dealership and I would use them again, they had their boundaries and I had mine. I just want to clarify that part smiley

analog_tiffer
16 posts
 

I’ve spent a decent amount of time with Valerio Cora, the CEO of Acora…I have no doubt that his vision for Acora will keep evolving.

onhwy61's avatar
onhwy61
5,353 posts
 

show room and order

If it wasn't for the dealer performing the showroom function, how would you have known if you liked the Acoras?  As I stated earlier, I think you made the right decision, as did the dealer.  But at some level this is another example of someone using a brick and mortar to audition and then buying elsewhere on the internet.

@mintakax you started a thread about two weeks ago about your search for a new loudspeaker.  I don't think Acora was even mentioned.   What made you consider them?

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