I find Lazarus28's reply to be mildly absurd, and I couldn't agree more with Jeffjarvis. I have a technical question about a Rega product, and it would be a complete waste of my time to attempt to get a distributor to answer it. I was so desperate for an answer that, when Rega's e-mail system was "down" according to their website, I felt it necessary to write them a letter (how quaint); I even included my e-mail address in it, in case someone there wanted to reply that way rather than waste paper, an envelope, and a stamp (along with secretarial resources). Needless to say, it's been about a month and I've received no reply by either method. Now that I know their e-mail system is purportedly working again, I just today tried sending them an e-mail directly. I am not optimistic about a reply.
