2. cables
  3. 1136456795

audiogon members or dealers

just want to know who you would rather deal with?A member with a good rating ,or a dealer.I bought a set of cables in september,with a warrenty,and sent them back to get repaired,they set in his store for 2 weeks and then he shipped to the company who made them,they have been at the company since dec,and after i was told they were going to be shipped friday ,they call me and say they dont have the product to repair them...my point is every thing i bought from a member,has worked out great, if there was a problem it always got worked out..but with dealers,its always a run around.and the company who makes the cable is huge,and very well known, i guess thats why dealers in this hobby are hurting.poor service.but at 40 years old the girl at the electic company makes me mad
bbaxley2
mikesinger
572 posts
 
it sounds like the manufacture...have you talked to them directly ?
most cable manufactures are pretty good to work with.... i have had good experiences with xlo, tara, audience..

sometimes they get a little pricey if you are looking to spilt 1 long cable into 2 shorter (ie nordost)
dlstephenson
121 posts
 
Some people get "IT" and some just dont. Oh well.
bbaxley2 OP
141 posts
 
well the dealer is talking to me ,but the manufacture is the one giving me the run around,they said reciept said demo with warrenty,would have to call dealer,and told dealer they are to far gone to make repairs,these cables are brand new ,just the xlr twist back in forth causing a short,which is very common with this brand,everytime i call the manufacture i get the run around,this is a major player in the industry to.well lets see what happens next week,i will post later who it is.im done with them for ever,and i have been a 20 year customer to,and megga bucks spent.
clio09
3,355 posts
 
Very discouraging to hear this. As a 20 year customer you deserve better. They should have sent you a new pair no questions asked.
mechans
3,048 posts
 
My favorite dealer never gives me a hard time if something is broken or defective he doesn't send it to the company he just gives me a new one. He is Stephen Monte at Quest for Sound an Audiogon dealer- a great guy to deal with.
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