Alpha Core Goertz

That is surprising to hear. They have been around a very long time and can't imagine that they will ignore you as a repeat customer. Now I am not sure If I should go ahead and order their speaker cable (gold conductor) at this point.

Can anyone convince why I should try and get the cables?

Luis

Yes, I heard that they sound very nice. However, I've been unable to terminate them and hook them up (because it is hard to use conventional terminators...they make their own proprietary terminations that fit on flat cables). It's just bad business to piss off customers like that.

It might be because their main business isn't audio ...it's making electrical parts for business. They may not care about a few dollars here and there when they deal with large contracts.

I've had good customer service from Alpha-Core in the past, not great Shari of Thiel, but good. I could imagine some improvement, but your reaction, based on my experience (not yours of course) is a bit surprising.

I've never had problems with them. I've tried a bunch of their stuff and still have a set of MI-2 Veracity cables. I took advantage of their trial period on products and they were always quick to credit me with a refund. I suppose there is always someone who falls through the cracks no matter who the vendor is. Sorry to hear it was you.

La45 - try their speaker cables. I think you will be extremely surprised. Make sure to get the zobel networks. I had them build the zobel into the cable design, but you can get them separately (they're free) and hook them across your binding posts. Also splurge on their jumpers ($20) if you aren't bi-wiring.