Alpha Core Goertz

It might be because their main business isn't audio ...it's making electrical parts for business. They may not care about a few dollars here and there when they deal with large contracts.

I've had good customer service from Alpha-Core in the past, not great Shari of Thiel, but good. I could imagine some improvement, but your reaction, based on my experience (not yours of course) is a bit surprising.

I've never had problems with them. I've tried a bunch of their stuff and still have a set of MI-2 Veracity cables. I took advantage of their trial period on products and they were always quick to credit me with a refund. I suppose there is always someone who falls through the cracks no matter who the vendor is. Sorry to hear it was you.

La45 - try their speaker cables. I think you will be extremely surprised. Make sure to get the zobel networks. I had them build the zobel into the cable design, but you can get them separately (they're free) and hook them across your binding posts. Also splurge on their jumpers ($20) if you aren't bi-wiring.

Sounds like I'm the exception rather than the rule!

I continue to be amazed at how easily people anonymously will bash a vendor or manufacturer in public - here, for thirty dollars. Just what is the point of this? To announce to the world that its not wise to irritate you?