Audio Aero Capitole MK II: Performance & Problems

I think the concern isn't so much one's ability to remove the cover, but like Rap says, the concern is voiding a warranty. That may even be worse than having the old chip IMHO.

Also, Sattothestars provided a great indicator about whether or not you have the correct chip...I think if you're getting data cutoff in between tracks on a live album, you more than likely need to discuss getting your dealer to update the software.

Well I am basing it off the fact that you have 2 chaoices.Obviously calling GAM is thw way to go.If they feel you are somewhat competent they will let you change the chip(if needed)yourself or you can send it back to them and be without a cd player for weeks.

I received my brand new unit two days ago. It was manufactured in July (I understand that pre July units may have contained the old software) and has the new chip (confirmed by Mr Combelles in person).
Initially, the unit could not read any discs but that was because I did not place the "puck" on the disc. It was my fault but the manual makes no mention of the necessity of locking the disc with the puck! Sattothestars: many thanks for your advice.

Else, the player is playing flawlessly: no tracking problems, no cutoffs between tracks, no skipping, and all buttons on the remote are working perfectly. However, if the sliding drawer is opened whilst in play, the unit stops playing immediately. Also, the (new?) manual explicitly mentions that the drawer should remain closed. But someone stated earlier that leaving the drawer open may yield improved sonics. Could it be that the new chip requires the lid to remain closed?

You can NOT play a mk II player with the drawer open, just something they have changed. I was at first very confused about this when I recieved mine as well.

Listener: I have the new chip and my remote has no problem with reverting to the previous track.

I have realised the importance of proper isolation to obtain good performance. Shifting it from the bare rack to the floor (which is carpeted by a very thick material) improves the sound by an unbelievable amount. Suddenly, the speakers disappear, the sound is much livelier, rich and full of emotion. This is an amazing piece of equipment! And it has only about 50 hrs on it!