Manufacturer Repairs? What is a reasonable time?

Over 5 months for a popular tube preamplifier. The scope of work was agreed to and the parts needed were confirmed in stock and available for the work. I was quoted a two week turnaround. Even though I brought up their notorious reputation for long service times I was assured they had those problems but in this case the parts needed were in stock. I shipped the unit with a minimal down payment.

After the third week I was told a part vendor went out of business, and on and on. After that third week conversation I purchased a new preamplifier. After the fifth month I contacted the manufacture by mail to canceled the work and asked them to return the unit. I received the unit with the work completed a little over a week later and sold it unopened within a few days later.

Elizabeth, unusually similar story but not my pre. I love dealing with little boutique works and have had honest service from all but this manufacturer.

As I said, they were, and still are, notoriously famous for pulling the ol' oki-doke for service. I find absolutely no excuse for lying, dodging messages, and emails. I recall taking to using strange phones to avoid their caller ID which worked well but the hook was already set.

In the end a formal letter sent signature required mail seemed to stoke the fire. Damn silly actually.

Too much high end pricing for low end service in this industry. Too be fair, there are some notable exceptions, that do provide outstanding service.