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Musical Fidelity is really makin me mad

Okay, I agree I'm not the most patient person in the world but Musical Fidelity is really upsetting me. First of all, there is no e-mail address on their website; does anyone know how to e-mail musical fidelity direct? I've been waiting for what seems like forever to get my dac repaired under factory warranty. The board went out on it 6 months after I bought it.
Has anyone else out there experienced this crappy customer service from musical fidelity? My advice to you would be not to buy anything from musical fidelity, and if you have to get parts from them, just throw your broken component in the trash and move on.
128x128b_limo
hotmailjbc
571 posts
 
haha,,,not much confidence spreading from this discussion....i didn't realize mfs ability to direct people to choosing products from other manufacturers. i'm gonna use it till it breaks but i have moved on....
mrmitch
359 posts
 
Laughed seeing the first reply of Jmcgrogan2's--so true! One of the reasons I stopped subscribing to Stereophile was Tellig's Musical Fidelity fanboy column and the tons of adverts for them in each issue. Can see it now--thirty cases of Scotch in someone's basement! Lol!!! "Unbiased" reviewing indeed.
b_limo's avatar
b_limo OP
2,276 posts
 
Still recieving the run around... Tbc
nonoise's avatar
nonoise
10,862 posts
 
Your experience is standard operating procedure for lots of companies out there in the hopes of your just moving along and forgetting the matter. That makes the good ones stand out amongst the chaff.

As long as it's not costing you anything more than the time it takes to hassle them, then by all means hassle them. :-)

All the best,
Nonoise
hotmailjbc
571 posts
 
i read in some trade press mf has just hired a new national sales manager and a east/west coast rep firms. maybe if you catch them before the enthusiasm wears off they will solve some issues.
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