Decco USB Connect Not found by Windows XP PC

Oops. missed the xp part.

with SP 3 you should be good to go... and only some change in the start up (connected, unconnected, one port or some other) should be all that's necessary. Only my xp pro box is almost as picky as is my Vista laptop with such things.

check the Add hardware list once hooked up and see if it's there.

If it worked once, it will again.

>"I am quite PC literate"

OK, then. "Plug and play" should make this work.

Unplug all the USB devices. From "Computer Management" - "Device Manager", select each of the nodes below "Universal Serial Bus controllers" and right click - Uninstall.

When you have removed those, you have no USB controllers, so reboot the box, with no USB devices plugged in, and let it rebuild the generic Hub controller and others it wants to do. Wait until it settles down. Check Device Manager and see what's there.

Now plug in the Peachtree Audio Decco USB connection and XP will activate "Plug and Play" and install an appropriate driver. If it can't find one on the hard drive and asks for the CD that came with your Peachtree Audio Decco, then do that.

Did it come with a CD?

Regards,

The manual for the Decco indicates that no special drivers are required. And if you are seeing USB2 indicated in Device Manager it would SEEM to confirm that your Windows installation is sufficiently up to date to be able to handle the port without additional software, which would also seem to be confirmed by the fact that it worked initially.

But just to be sure let me ask the following questions, even though they apparently are irrelevant: What is the model and approximate year of purchase of the Toshiba laptop, and which Windows service pack has it been updated to? Are you using the software installation it came with + updates, or did you ever reinstall the software from scratch? If you reinstalled the software from scratch at any point, did you run an Intel Chipset Software Installation Utility?

Beyond that and the suggestions which have been offered by the others, and besides re-booting everything which I assume you've already tried, I would suggesting trying the Decco on both a different usb port and on a different computer. Unfortunately it seems conceivable to me that either the computer port or the usb interface on the Decco could be defective.

Good luck!
-- Al

Thanks to all three of you for responding.

Some added info. I have 3 Decco's here at my beach house. All 3 are acting the same way. Unfortunately I don't have another computer with me right now. I have swapped out all 3 Decco's with multiple USB cables.

Metralla- Trust me plug and play is not working. I'm head of my IT dept for a Defense agency of 10K staff. I'm not trying to be a smart ass, but when I say I'm PC literate, I'm not trying to brag, but are a little up from a "novice" in this arena. I did what you stated on my own and rebuilt things. I know there are only 6 drivers for USB for XP. I talked to MS and they told me Service Pack 3 should pick it up. It shows USB2 and Hub support in the device drivers when it's rebuilt.

Almarg - Model is M65-S821 purchased about 3/4 years ago. Operating system has been rock steady, believe it or not, and all patches and Service Packs up to 3 have been installed. I patch things nightly on this and all my boxes when there are patches available.

The crazy thing about this is the first time I got the Decco's out of the box, they came up no problem and worked for the week we were here in July at our house. Now I come back in Sept/Oct and it says,"USB Device not recognized", but it looks in device manager like all drivers are there and I went through rebuild like Metralla said just to go clean slate, since I know fungu happens in this business. I guess next step is to reload XP from scratch, or just wait a week until Windows 7 disk arrives, huh.

Thanks again for all 3 replies. My TT sounds good through the Decco while I trouble shoot and keeps rock and roll flowing here at the beach.

Mark

Hi Mark,

Have you tried connecting some other kind of usb device to that same port on the computer, to see if it is recognized properly and works properly?

Regards,
-- Al