Most helpful audio companies


I don't think I saw this thread before, if it already exists: cover my head with ashes.

A few days ago I spit my gall at Vibex as one of the most customer unfriendly companies I have ever encountered. (I consider not giving any information on the products the epitome of customer unfriendliness; meanwhile, even the Austrian/German distributor admitted that Vibex never tells them anything and never will). And whilst I am at it, allow me to lambast Wireworld and Audio Physic as well.

More importantly, though, why not reward the guys that will bend over backwards to try and help their customers, by which I don't mean attempting to sell their products but genuinely give advice (which may mean advice not to purchase one or the other product) and let us share their knowledge and experience. Keeping to manufacturers only, my nominees are:

Tidal Audio (Joern Janczak and Lothar Braeun)
Audioplan (Thomas Kuehn)
AMR (Vince Luke)
VooDoo Cable (Bruce Richardson)
PS Audio (Paul McGowan)
Townshend (Max and Sue Townshend)

Alright then, here are a few non-manufacturers as well (non-exhaustive!): special thanks to Tomasso Piemontese, Alex Loth, Albert Porter, Ed Doggen, John Potis et al.

Three cheers to all of them!

karelfd
Spectron Audio - Simon Thacher
Aesthetix - Glenn Buckley

truly two of the most accommodating and helpful people i have come across in this hobby.
Put me down for Paul McGowan and PS Audio. I have experienced only exceptional service, communications and policy from Paul and company...
Hi all ! Magnepan , Thiel and Placette..... all have great service and obviously care about the customer .