We are the official PSVANE team, and we are thrilled to announce the release of our latest Horizon series vacuum tubes. This discussion thread is dedicated to engaging with you and addressing any questions you might have about PSVANE vacuum tubes.
With 16 years of experience in the tube sector, our team is empowered by many seasoned experts. We invite everyone to join in sharing, communicating, and discussing any questions and knowledge about vacuum tubes here.
When you say... "This issue might be caused by internal component loosening during long-distance shipping and multiple handlings."
I find that to be a very plausible explanation of what may have happened to the tube in question.
I went onto the AliExpress website and was looking all over the site for how I could initiate contact with them to discuss the noise issue that I'm having - with one tube of the matched pair of 845 Acme tubes that I had ordered. I couldn't for the life of me find how I can contact them.
Then a pop-up appeared asking to do a live chat and that they are there to help me. I clicked on it and had a long back and forth discussion with them where I explained the noise issue that happens upon start up, etc. They arranged for a return shipping label and said that I could return the tubes and that after their inspection my money would be refunded. I explained to the "chat person" that I simply wanted a replacement matched pair that actually works without defect, to be sent to me and that I did not want a refund. They then responded that I needed to contact the seller! I said that I thought this whole time I was communicating with the seller (AliExpress). They said no, we are just a "chat service" assisting the merchant!
I still do not know how to contact AliExpress! I guess I will have to just return the tubes via the return label provided; hope and pray I actually get my money refunded. I only say this because the return label receiving address is in Beverly, New Jersey USA. I thought AliExpress was in China? Along with the simple fact that I was not able to actually talk with anyone from AliExpress.
I will have to think long and hard to decide if I want to take another chance on ordering these again.
Although, I will say that these tubes sounded amazing in my amplifier and I was thrilled by that! So much so, that I was actually contemplating ordering a second matched pair for back up. However, the stress and anxiety of trying to return them and not being able to communicate with the seller is very frustrating to me and I'm not sure if it is worth it to me at the moment.
I guess I will wait and see if I actually receive my refund and then make my decision at that point.
Understood. I suggest you contact the dealer for a replacement. This issue might be caused by internal component loosening during long-distance shipping and multiple handlings.
Please rest assured, our Acme series has been sold for many years and has never caused any equipment damage.
Just to add to the post above. The noise the 845 makes in the right channel upon turning on the amplifier is kinda of like....
Phfffiiisssst... it only lasts for about 3-5 seconds and then goes away for the rest of the listening session. It only happens upon start up. It's unnerving and very unsettling when it happens as it makes me afraid it going to either ruin my amp or my speaker.
So, I did purchase a matched pair of the Psavne Acme 845's from AliExpress.
I must say they do sound very nice. However, periodically the 845 in the right channel will make a disturbing noise for a few seconds right at the time I turn the amplifier on and then the noise goes away never to return during that listening session that may be for about 3 hours long. However, the next day or night I want to listen again, the noise happens yet again when I first power up the amplifier.
It's only the right tube, never the left. It only lasts for a few seconds and then goes away until I have to turn the amp on again.
I have two other sets of 845's, both different brands and this does not happen at all with those.
What is goin on here with these Acme tubes? Other than the start up noise, they sound amazing. To the point that I was thinking of ordering another pair for backup, but not if they are not going to last.
Better do your due diligence when it comes to tube purchases. A wide variety brands, hierarchy within brands, NOS vs. new, distributors, shippers. And then the vagaries of circuit design within the tube equipment. Blame for failures often confused.
Purchase tubes from well regarded distributors/retailers, testing of tubes at this level important. Make sure tube specs match the equipment it's being placed in, many tube equipment manufacturers run their tubes hot, not good for reliability. I've seen many repeated tube failures in certain equipment over the years, tubes get the blame when blame should have been assigned to equipment manufacturer. Shipping extremely problematic, expect handing of packages to be severe, either immediate failure of tubes or shortened tube life to be expected, extreme measures in safely packing tubes needed.
Being observant of all the above I've had widely variable experience with tubes over the years. NOS/New production aprox. same for longevity/reliability. Mostly I've had good luck with tubes since I've paid attention to above. As for Psvane, I've had a couple failures of 101DWE, this due to excess heater voltage, once heater resistor changed out no more failures. No issues with lower level Psvane or Acme 300B's, various 845's.
@alightronics - I’m not sure what is difficult to understand about this , if one types in Psvane Store on Amazon and then clicks on the individual Acme tubes only one comes up with being sold by Psvane Direct, the rest of the ACME tubes under the Psvane Store show Salience as the seller and shipper. They are not part of Psvane according to you yet they appear there. This has nothing to do with other sellers of Psvane tubes on Amazon it is about what shows up under the Psvane Store
Hello, what I explained earlier is no problem, but there is a logic specific to Amazon’s platform regarding third-party sellers.
You can understand it as we are the official direct seller, but there are also other third-party sellers. When I mentioned the PSVANE Store on Amazon, I was referring to our own direct selling identity, but it does not mean that all PSVANE products on Amazon are sold directly by us.
The main thing I've learned from this thread is that Psvane tubes have serious quality control issues. Way too many people not getting anywhere near their money's worth.
Congratulations to you for obtaining the Octave Jubilee preamp. The Octave Jubillee has been my reference component for a while. You will have many happy listening hours with this unit.
Don’t get caught up in the tube rolling merry go round at first. Listen to the Octave to determine and understand its characteristics before making any changes.
In a previous review of the Octave Jubilee, it mentions that the audio section employs four tubes all of the ECC82 family, and that the E80cc can be used in the input stage.
I responded to you. Hopefully providing some insight on the use of NOS tubes.
"while the products on our Amazon store are sold directly by Psvane official."
Not quite true as the Acme 211, 300B, 845, 2A3, and 274B tubes are shipped and sold by Salience Hi Fi Audio, which you previously stated are not part of Psvane
If someone prefer a relatively warmer sound, the ART series is a good choice. Of course, this also depends on whether the amplifier it is paired with is suitable.
The sound signatures have some differences: the ART series is warmer, while the Horizon series is more neutral and natural.
In terms of lifespan, the Horizon mini tubes all adopt the latest internal reinforcement structure technology, which indeed results in a longer lifespan.
@alightronics, Thank you for the details.
Based on what you mentioned above, it looks like the Horizon is the better series, at least for my requirements.Not sure why anyone would want to buy the ART series tube. Unless they want some warmth in their bright system?
Salience purchases products from the official PSVANE source. We test the products before shipping them to Salience, but I am not sure if they conduct additional testing before their shipment.
The Acme series 805 tubes you see listed as shipped and sold by Psvane Direct are from our official store. For the 211, 300B, 845, 2A3, and 274B tubes, they are shipped and sold by Salience Hi Fi Audio, which also sells genuine Psvane products.
Our official store ships from China using Fulfillment by Merchant (FBM) because the A series products are high-value items. Storing them in large quantities in Amazon warehouses has led to significant damage in the past. To prevent this, we now ship each tube individually from China, ensuring that every tube is tested at the factory before shipping.
The only difference between shipping from China and the US is the delivery time.
When purchasing Acme tubes on Amazon, customers benefit from Amazon's convenient return and exchange process.
Message received. I want to follow up, but add some of my information regarding experiences with the Psvane T series Mark II and Reference series. The reference series are gold plated pins with gold etching on the glass compared to the normal Psvane series. Same with the T series MKIi. From my recollection, the reference series was replaced with the T series MK11, and perhaps, now called WE and ACME.
I used RFT, Siemens, JJ, and Sovteks in the 12AU7 position on my Octave Jubilee reference preamp. The Psvane imparted just music, nothing more nothing less. No overemohais of bass, highs, or mids. Just all fell in place. Yes, other tubes may have had more mid range but lacked bass, or that sparkle up top. This is my system so that is my impression. Compared to the classic Psvane, which sound more like Sovteks and JJs to me, the original Reference and MKIIs are stellar in performance.
With all the changes that have occurred over the years, my biggest question is how do we obtain the reference/MKII replacements? Is the Art series the new top of the line? Has the Art series replaced the MKII/Reference? I am little confused as I don’t see any ACME Psvane tubes.
Sorry but you didn’t fully answer my question about the Amazon Psvanee Store website. For the Acme series it shows the following 805 tube - shipper and seller - Psvane Direct; 211,300B, 845, 2A3, 274B tubes shipper and seller Salience Hi Fi Audio. How is Salience affiliated with Psvane? Why aren’t the Acme tubes shipped by Amazon versus from China; what’s the customer service benefit that supposedly accrues from being on Amazon for the Acme tubes?
The sound signatures have some differences: the ART series is warmer, while the Horizon series is more neutral and natural. It's similar to the Sennheiser HD600 and HD650. Although the HD650 is more expensive, the biggest difference between them lies in their sound signatures.
In terms of lifespan, the Horizon mini tubes all adopt the latest internal reinforcement structure technology, which indeed results in a longer lifespan.
I just ordered a pair of Psvane 12au7 for my Octave Jubilee preamp. I currently have Philips ECC80, Philips ECC82, and Gold Lion ECC82’s in my preamp. I will post my impression.
@Audioquest4life, I sent you a PM for personal advice too.
I just ordered a pair of Psvane 12au7 for my Octave Jubilee preamp. I currently have Philips ECC80, Philips ECC82, and Gold Lion ECC82’s in my preamp. I will post my impression.
@Audioquest4life, I sent you a PM for personal advice too.
Thank you for your suggestion. Our website is currently being revamped, and the information you’re looking for will be available once the new site launches in September.
Although the information isn’t published on the website yet, I’m happy to answer your questions.
The hierarchy of our product line is as follows:
Basic：HIFI、UK
Selected：HORIZON、ART
Premium：WE、ACME
The HORIZON Series is our latest line, featuring a more neutral sound compared to the Art Series and incorporating the latest technologies, such as HPC coating.
The WE Series pays homage to the classic Western Electric sound.
The A Series is our true flagship, offering a neutral and well-rounded sound profile.
The main differences between the two series within each level lie in their sound styles.
Regarding the technologies and features of the HORIZON series:
1. Advanced Coating Technologies: The H series uses HPC-T and HPC-X coating technologies, significantly reducing signal distortion, ensuring stable output, and enhancing sound purity.
2. High-Quality Materials: Utilizes high-quality cross-class materials, extending lifespan and improving sound quality.
3. Rigorous Quality Assurance: Each vacuum tube undergoes a burn-in test for at least 24 hours before leaving the factory, ensuring stability and reliability.
4. Minimal Noise: The 12AX7-AT, 12AU7-AT, and 12AT7-AT tubes feature an improved internal structure design and extensive pre-burning process, significantly reducing noise and microphonics, ensuring exceptional performance.
Is the Psvane Store on Amazon your store? I'm asking as I am confused by the different sellers/shippers under that store that are reflected depending upon the tube model and Psvane type e.g. Acme
Is there a webpage that differentiates the differences across all series of Psvane tubes? I am sure there are a lot of people interested in what the new series has and why is it better than the any previous series that it’s replacing. If if is not replacing a previous series, then how does the new Horizon fit into the marketing to attract us as customers? I see data points concerning filament design; however, what does that mean to us as customers? Does the Horizon take some technology form the reference Psvane Treasure series? Really, want to see what are the differences in categories so that we can depict what we are getting. I have used the Psvane MKII series for years. Where does Horizon fit against the previous MKII series. I can’t find anything on the Internet which gives one an overview of all the Psvane series. Thanks.
Thank you for your continuous support of PSVANE.
Yes, the Horizon series is our latest release.
This groundbreaking series is crafted to deliver "premium sound at an affordable price" to all our customers.
To achieve this, we’ve introduced the innovative HPC-T and HPC-X anode coating technologies, alongside new high-density ceramic tube base materials. We’ve also reinforced the internal structures in our mini tubes to ensure exceptional durability.
Every HORIZON series product undergoes rigorous quality control and burn-in testing to guarantee unmatched stability and reliability.
@ceyStarting a business after leaving a company does not mean there will be any connection with the previous employer. PSVANE is entirely independent in its production lines, R&D, and personnel. It has no ties to Shuguang in terms of operations, management, technology, or finances.
@curiousjim I recommend contacting VIVA TUBES to inquire about their after-sales support. If it doesn't work, I am very pleased to assist you directly. And if you have any questions regarding PSVANE or vacuum tubes, please do not hesitate to reach out to me at any time.
I would like to hear feedback form folks who have compared the 12AU7 Art Vs Horizon series. And I hope this is their personal experience and not their friend's or brother's uncle's friend, etc.
If the new Psvane comes 80% or more close to NOS sound from highly regarded brands, then I would look forward to getting them in the future.
As I have said before, I bought the preamp used. The original tubes that came with the preamp were Gold Lions and are supposed to last 2000-4000 hours.
The new tubes that were in it were12au7’, PSVANE and the new tubes in the boxes were PSVANE boxes with VivaTube sticker on one side. Because I don’t have any documentation, I never called VivaTube.
I can state with full responsibility that although we are both based in Changsha, HuNan province. PSVANE has no relationship with Shuguang at all.
PSVANE is a completely independent vacuum tube brand and factory, and we have been established for over ten years. We produce approximately 1.6 million vacuum tubes annually and employ over 300 staffs.
Regarding TJ FULLMUSIC: I can disclose that a few years ago, we acquired some of the assets of TJ FULLMUSIC in Tianjin, China.
Additionally, as far as I know, Shuguang is entirely a state-owned enterprise in China, and at this level, we cannot have any relationship with Shuguang.😉
To make purchasing and after-sales service more convenient for our customers, we have opened an official store on Amazon. This ensures a better and more reliable shopping experience for everyone.
I" have used PSVane tubes for two amplifiers, both in preamp and power sections. They are very good quality. It is a big advantage to be able to get matched sets easily rather than relying on NOS suppliers where matching and even availability are uncertain."
@chenry only 2 of the main 3 NOS tube dealers are in business, but there is no undertainty about matching and availbility with andy or brent jessee.
there are a next-tier sellers where theres no undertainty about quality.
there are plenty of reputable person-to-person sellers where qualirty carries no uncertainty as well.
availability? yeah. the current feeding frenzy has driven a few formerly-common tubes into near-extinction.
"In my opinion, I believe the EL34-UK has a full and natural sound with powerful bass, so your initial choice was excellent!"
@alightronicsthis tube does have an excellent reputation. is it durable enough to use in marshall JCM800 amplifier?
i think the art series 12AX7 is quite good, as well.
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