I would start by contacting PayPal and ask for your money back as the product was not delivered.
Seller Unresponsive after payment.
Hi,
I just bought a DAC https://www.audiogon.com/listings/lisb6ae1-space-tech-laboratory-da-512dsd-2-da-converters?show_listing=true from @madavid0 last Sept.14 and have paid through Paypal once I commited the buy option of the listing. He only responded once after one week of no communication and said item will be ship that week because he said he was out of town. I understood that and it is almost two weeks after and no replies on my messages.
How do I go about it? And what kind of feedback do I give for other potential buyers to be aware of what kind of a seller he is.
35 responses Add your response
@jeffrey125 how would I contact Tammy? |
Assuming this guy isn't a friend of yours: Business is business. You owe him nothing. If he's been unresponsive, there's nothing to be gained by delay. File a dispute with Paypal and yes, contact A'gon support. Business is business. It's time to advance. |
I have a slightly different perspective. I ordered a Parasound A51 amp from New Age Electronics, at a price that seemed too good to be true. I had checked them out before I ordered, and they seemed legitimate. Long story short, it took almost three weeks to arrive, and seller communication was minimal. But I’m enjoying my new amp that was priced $1400 under what most sellers are charging. In this Amazon age of overnight delivery, we all have heightened expectations (myself included). But sometimes patience pays off. |
@jmnextime1 also add in 6 to 8% tax. |
Yes I always pay goods and services for every transactions that I do. That is why I’m slightly patient with the seller. He still hasn’t replied yet to my agon messages, phone call or imessage. No tracking as well either here or on paypal. I was kind of busy as well last couple of weeks because I reviewing for my board exams and don't want to worry about this too much and just took it last monday and passed. Now I, can address the issue and hopefully seller still can ship and reply if not will dispute it this week. |
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Update this morning when I contacted Tammy from Agon support and mentioned tried calling or messaging the seller first then I replied back no replies then Tammy intervened and copied the Seller from our conversation and asking about the status. Within an hour seller replied telling about his situation he was out of the country at the moment. We will see as he said and promised that one way or another he will ship the item and will give a partial refund when he comes back in a week. I’m not really familiar with the DAC as it is not common in the marketplace and from his recent feedback and history he has a good reputation so I am giving him a benefit of a doubt. I can always dispute it from Paypal worse comes to worst. |
find out what the deadline is to file a paypal claim. I think it is 6 months. As long as he is not pushing you past any deadline, be patient. I ran an ebay business for years, sold millions of $ of merchandise, and never lost a dime on US sales (some european sales went missing in customs). I had guys disappear for a time and found out they were in the hospital, caring for a sick loved one, or just on a long vacation. I had one lady pay me for a $1500 item and it came back undeliverable. I tried for years to contact her and never did. I assume she passed. Jerry |
In that listing it is not stated that there will be a delay in shipping. The seller never returned any questions that you asked. Since the seller did not ship the item there would be no problem having the seller refunding that purchase with Paypal. Move on after you get the refund from that dirtbag! |
Exactly. The seller has completely failed to meet the terms of sale. Business is business. Get a refund. Move on. |
I had a Discogs seller who sent me the wrong thing after letting a week elapse after payment to even ship the CD. A week later, nothing. A week later, nothing. At this point, At this point, I just left negative feedback. The seller got back to me then 🤣 This behavior only reinforced my sense that negative feedback was fair. |
You have been MORE than patient. Contact PayPal at once and file a claim and have the transaction reversed and your payment method credited. You COULD ( as a gesture of great kindness) contact the seller ONE FINAL time and let him know that if you do not receive a FEDEX tracking number within one business day in your inbox you will A) Contact PayPal and B) Leave extremely negative feedback. Depends on how badly you want the item. There is no excuse for this. If he responds with expediting your item at his expense I would STILL leave enegative feedback but only after you receive the item . |
As @mbarrett635 shared I would have a little more patience, with him being out of the country he's probably experiencing inevitable delays getting anything done. You have up to 6 months for a PayPal claim and the absence of a tracking number proves you did not receive it. If you are too worried then initiate a dispute to get the refund process started. He has a fairly extensive posting history here and reading some of that might alleviate or increase some anxiety once you get a feel of who he is. Good luck! |
Being out your money and the item you purchased is not a good feeling. I recently went through a similar experience but in my case the item purchased was defective. It doesn’t hurt to file a claim. It can always be canceled. You’re certainly justified in doing so. Same for negative feedback. Hopefully everything works out for you. Once it does you’ll have a different perspective on things so sometimes a little patience can be a virtue |
