TMR Audio; Never Again

I've purchased 2 items from TMR.

Like others stated, I had nothing but a first class, positive experience with them and would not hesitate to buy from them again.

I think that TMR should've called the OP first thing on Monday instead of sending another email asking for details.  The OP bought an expensive (> $3k) equipment and it wasn't working on arrival - shouldn't that have been an adequate flag for TMR? TMR should have fixed the issue before responding on this forum - that would've been a better approach. I don't see the OP at fault here.

I'm a big fan of TMR. They are the only "institutional buyer" in the audiophile space that I know of--buying at wholesale prices and flipping for used prices. That's a tricky business model to get right, and I'm impressed with what they've accomplished. iBuyers have to staff acquisitions and due diligence teams, sales and marketing teams, figuring out how to warehouse and ship gear, maintain financing backers or lines of credit, and they have to price gear in such a way as to account for the time items will take to resell and the interest the loans will accrue all while turning a profit. I think it's wonderful we have an iBuyer in our hobby, and I'm grateful that TMR is as good as they are. 

iBuyers provide value on both sides of the equation: a convenient sale and immediate liquidity for sellers and tested gear for second-hand buyers from a trusted source. I prefer to buy most of my used gear through TMR because of their consistent experience. Buying from individuals can be a crap shoot by comparison--having to deal with exchanging gear for payment between non-professionals while being sensitive to the possibility of a scam. I'm not affiliated with TMR. I'm just a businessman myself who knows when he's being served by a great business. Keep up the great work @tmraudio 

The entitlement some people have never ceases to amaze. This is another example. You are not their only customer. Friday to Monday with two requests for more info from TMR, is more than adequate response.

But, I guess you needed someone to hold your hand and comfort you through what was obviously a very traumatic emergency  for you.

Never bought anything from TMR, but I’m off to check out their inventory now.

Well, it looks like the OP is eating crow now, and he hasn't even had the decency to offer an apology.