Is business that good ?

Does anybody have my luck. So I'm looking to buy a few bits if kit , a streamer and a cd transport. The only dealer  for Innuos in my state shows zero interest in giving me a demo of the brand / operation even though they say they have a Innuos unit with them. I've sent a simple question to a manufacturer twice now asking if they will really be releasing a transport and no response. Is business that good they don't need anymore. I am quite perplexed.