Just received it back. It works. I didn’t have the original packaging but did a nice job with foam, bubble wrap, etc. They returned it in my same packaging, which I found “cheap”. I suppose they thought I would just throw their packaging away again, but after this experience, I don’t know why they would think that.
I think part of my disappointment with the experience is that I’ve been spoiled by the likes of Apple and other manufacturers of expensive and assumingly premium hardware. Nice packaging, responsive customer service and a sense that they have a high performance product they are proud to stand behind. Instead, Roon strikes me as a bunch of penny-pinchers with questionable quality control operating out of a basement and they would rather have someone else deal with their products’ software and hardware problems.
Again, I appreciate the efficiencies they employ, but classy it ain’t. More self-centered than customer oriented.