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Qobuz hell

Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.

 

I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.

grislybutter
tomcy6's avatar
tomcy6
2,597 posts
 

No they shouldn't have billed you for a new month.  I haven't had that problem.  I know they don't like to give money back.  I wish I could help out, but I haven't been in your situation.  It cancels for me when I cancel.

grislybutter OP
3,231 posts
 

right. And it’s really not money "back" - I contacted them 7 hours after my plan should not have existed. I deleted the app the day before, so there was no loss on their part. It’s the customer service that turned out to be a giant humiliating pain

lalitk's avatar
lalitk
5,575 posts
 

“I did cancel it "successfully" from the menu”

@grislybutter 

Did you receive email confirmation from Qobuz stating your subscription has been cancelled successfully? 

grislybutter OP
3,231 posts
 

@lalitk 

I did not, and still don't. I should have checked, but every service is different

baylinor's avatar
baylinor
1,427 posts
 

Sounds like you lost about 7 bucks. And your mind over it. Weird reaction in an expensive hobby. You are obviously mad at something else. Hope it gets resolved, whatever it is.

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