magnepan

@mahandave - Totally agree - their 'customer service', is absolutely atrocious, and I speak from personal, painful experience! I bought a pair of 1.7i's, and out of the box one of the panels was faulty, with buzzing/vibration at certain bass frequencies, and I could actually see the fault - a loose and floppy panel at one segment.

Many many MANY calls and emails followed, to my UK dealer, to the European dealer, and Magepan themselves - buck passing as I've never seen/experienced before! I was actually told by a Magnepan employee that they were almost out of business and only had two, yes TWO employees left - this was almost three years ago now.

They NEVER answered the phones, nor ever got back to me after I left messages! I even managed to find Jim Wineys email address and tried to get help from him - NOTHING! No help, no response.

It took ONE and a Half YEARS of fighting with them all for them to finally replace the panel! Disgraceful behaviour from a company I've admired for many years, from my first forray into panels with a pair of MG1b. I would never buy another product from them again. As willywonker says - "not a very well run company", which is a huge understatement IMO. My dealers, UK and EU, told me that they were a nightmare to deal with, and someone there said they were 'a Very Strange, and unllike any other manufacturer or company, to deal with'.

I'm now in love with panels again, and my 1.7i's are sounding wonderful. They truly are fantastic sounding speakers, at a great price; even allowing for the dealers c80% mark up!

They are absolutely positively NOT out of business. They just introduced a new True-ribbon model at $5995.00 called the 2.7i to plug the gap between the Quasi-ribbon 1.7i and larger True-ribbon 3.7i.  As others have stated, their long time production manager retired, and they have been working overtime to keep up with demand and rebuild their staff after COVID.  They are also redoing their website.  With them, patience is a necessity!

They are still in business.  Was at Audio Connection yesterday.  Poor service maybe but still in business.  We also do not keep any inventory or very little but we do try to respond within 24-48 hours.

Enjoy them, they produce some magical sounds. 

Magnepan has long been considered a "best in price range" speaker.  What with the Covid years of people not wanting to work and lots of people buying audio gear they simply cannot keep up with orders.  Or service.  Tough problem to have.

did the LRS+ ever make it to the website? last i communicated directly with someone the wait list was a good few months for the LRS+, and it was nowhere on the website, and they still havent officially or started selling the bass or sub panel that they had annonced, debuted, sent to reviewers reviewed the year before.

its weird. its like they announced new products that enever went up for sale or we re in production or maybe never nmade it to their website...what the hell is going on? theres no one who can type out come clear information and put it on a website and social media? a 12 year old can do it in minutes. goddam that place doesnt make ANY sense.