Qobuz vs. Tidal

I've tried to get help from Qoboz and can't get a response. Many users of Qobuz have indicated their CS leaves a lot to be desired. 

Qobuz needs no customer service. 

Given the choice between Qobuz charging all customers another $2 a month to hire 4 people for customer service for perhaps 1% of the customers who find a reason to contact them, I prefer keeping it the way it is. I have never had a need to contact them for anything.

I was with Tidal for 6 years before Qobuz entered Canada and never had a reason to contact them either. 

+1 Quobuz, great selection, sound quality, never any issues with streaming except buying and downloading music from them. In this area I agree with the poor customer service problems. First, every time I’ve downloaded purchase music I’ve had an issue and it’s was virtually impossible to get any help, so I ultimately figured it out on my own. Second, usually when you have an annual subscription, you get an email that you are about to renew and they will be charging you card for the renewal. Not the case with Quobuz. So I’m a little leery about that and if I ever wanted to cancel or make my changes what that process might be like. Other than that I’m satisfied.

@audphile1 Thanks for the heads up on pricing.  Since they moved from MQA to FLAC I was thinking about doing a trial.  When I saw the monthly fee for Tidal I said forgeddabout it!  I'll give Tidal another look. Tidal has the advantage of the "connect" feature if you want to use it on the go like in your car/ bluetooth speaker etc.

Second, usually when you have an annual subscription, you get an email that you are about to renew and they will be charging you card for the renewal. Not the case with Quobuz. got this email from Qobuz two months!!! before my subscription was due to auto renew.  Maybe your notification went to spam?

@dinov I received this email two months!!! before my subscription was due to renew.  Maybe your notification went to spam?

OP

I am in the same boat right now.  I use the Innuos Sense app for my streamer and the Qobuz app direct from my phone, when using my simple music bar and through from connections music will pause and stop playing.  The music selection to find a decent playlist is less than desirable. I found not to bother with any QB playlists. Does Tidal have stations?  I hate to say this, but I find myself going back to Pandora for variety and for free. QB customer service response a day later.  My last email about the music cutting out has gone unanswered.