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AliExpress order issues

With all the comments about  how good the 'Nordost' cables from AliExpress were, I decided to order some back in April. Got confirmation, and the usual location status updates- shipped, left country of origin, in receiving country, with local carrier, out for delivery...then crickets. No cables, no updates, nothing. Then about a week after the last update I get a "There was a problem delivering your order". that's it. No explanation, no what to do now, no refund coming, no anything. That was the final communication. I had to open a dispute with my CC company to get a refund. Has this or similar happen to anyone else?

thecarpathian
middlemass
950 posts
 

Sorry this is happening to you. Can only say that all my transactions with Ali went very smoothly. Hope you get it worked out.

thecarpathian's avatar
thecarpathian OP
5,144 posts
 

I should have noted this was also my first time ordering from them so I’d no prior experience. Also, I’m now being bombarded with emails showing me what ’goes with what I purchased’. I really wanted to try those cables, too. I also can only guess all the shipping updates I got were just blowing smoke. No idea what happened.

baylinor's avatar
baylinor
1,605 posts
 

I have a similar issue with a Gustard BNC cable coming from China. It got to LA in under a week and it has been stuck over 3 weeks in a sorting facility in Grapevine, TX, 3 hours from my home. After doing some research, I hear that it's nothing unusual, just sit and wait and it will likely eventually show up. 

mahgister's avatar
mahgister
13,802 posts
 

I am sorry my dear friend for your ordeal...

I ordered perhaps  70  times on aliexpress  and i could not remember more than 2 times similar problem resolved by aliexpress team...

I can only offer you an imaginary mate ...

devinplombier
846 posts
 

Same here, only good experiences. Their website is a mess to deal with though.

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