As an art dealer, I used to ship things all over the world via USPS, UPS and FedEx. FedEx was the worst and easily the hardest to deal with when there were issues. Their "insurance" policy is really a joke if you read the fine print. I always had second party insurance rather than trusting FedEx to settle any claims.
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@twoleftears thank you for the link. That is awesome. A little bit of pressure should hopefully help. I'll be dealing with them today so I will keep this all in mind when I call. |
My experience is that they will deny any claims multiple times, no matter how clearly they are at fault. I think this is calculated (they employ actuaries after all) and effective, because most folks eventually just give up and go away.
Contact your state’s attorney general’s office. Consumer protection, at least in my State (Minnesota) is part of what they do. In my case, the AG sent a letter on official letterhead, and all the doors magically opened.
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Pay the money for a lawyer, have them take charge, and send a letter to the shippers legal team, etc.
don’t mess round, just pay the lawyer fees, to make it right.
it sucks, hell yes, but you will be taken care of by a good legal team. Don’t take the chance. |
I once bought a pair of Spendor D7's from TMR. They were in the original double box plus they rigged up a third box with some foam board inside and one sheet taped to the exterior (all snug). They showed up without any damage. As a hobbyist, it's difficult to find those 2nd or 3rd boxes without having to order 10 or so, but it's worth the extra cost not to have to deal with the claim. |
The only speaker I ever shipped was a donation. TMR uses FedEx Ask them how.
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The claims process is miserable. If an item is damaged beyond repair and you are looking for the full value, it is very hard to get them to pay. Usually if it is a repair, the whole process is much easier but they very much depends on the valuation.
That being said, you can't take too many photos of something getting packaged up. And make sure you photograph the box with no labels on it prior to shipping. They do take pictures of the box and if there is another label on it, claim will be denied guaranteed in case it is lost. |
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I must be lucky! Over the past five years all the many speakers bought have arrived safely using USPS, FedEx and UPS. Including two pairs of Quads and a pair of Snell Type A's. |
@j-wall I'm speaking from experience. QUAD ESL57s bolted to 2 pallets and completely bubble wrapped 12" thick, and boxed! Cost $1000 with insurance. |
@missioncoonery I'd believe a states attorney will definitely speed things up. I've even heard of people contacting a local attorney. If this doesn't remedy itself by the end of the week I will definitely be contacting someone.
@noromance from now on I definitely will. I thought the speakers weighing 90 pounds each box would prevent them from tossing the boxes around, but alas I've been proven wrong again. |
Use freight to ship speakers, triple boxed an a pallet. |
How unfortunate. I'm sorry to hear about this.
FedEx needs to own up to it. The parcel was in their posession before it reached you. This is common sense, but far too often they fail to take responsibility. Just keep being persistent *not angry but seriously concerned* and something should work for you. Tell them you're shocked by this and you know they'll "make it right." Don't take no for an answer.
I've seen shipping company employees toss boxes like beanbags - not a care in the world. After all, some or most of them are uneducated, broke, etc. so they figure - why bother?
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There's probably not an insurance company, but rather Fedex opting to be self-insuring. I'd probably mention that you'll be talking to an attorney.
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A common tale unfortunately....anyone who sells on the net has damaged goods from shipping.Insurance companies always deny clains,thats what they do.The last time i dealt with this problem i got the states attorney General office involved...the claim seemed to move along quicker if you follow me. |