2. speakers
  3. 168280-104756

FEX EX Damaged New Legacy's

I just had to refused shipment on a pair Legacy Foundation subs. They were skidded, stood on end, strapped, and very nicely packaged. But....two big holes in the upper part of the corners revealed a nice blemish/scuff and  indentation on the front of one of the speakers. The Foundations use no grill, so what's visible is going to be REALLY visible. At a list price of 4350.00 dollars a piece you would think whoever checkmarks the damage at Fed Ex would have a look. I say that because the driver admitted his paperwork showed " damaged" ... I took pictures, called my dealer and he's taking care of it. I'm not a bit concerned as Legacy has always been super to deal with. Crap ...... 
nitrobob
noromance's avatar
noromance
9,810 posts
 
@Oldhvymch 
35,000 Euro for the same updated remote.
We need more info on this! 
czarivey
5,946 posts
 
when you see them racing their trucks and taking sharp turns too fast, you don't want your precious items there. they're good for delivering letters and anything alike letters. the rest of items might not sustain their crazy pace.
jnovak's avatar
jnovak
422 posts
 
Shipping by no matter who is a part of business online. I don't assume all is well until said piece of gear is safe in my home. OP was smart to refuse delivery of the speakers. THAT is the best recourse. Once you sign the BOL even if you note the damage on the BOL, it can still be a nightmare. 

j-wall's avatar
j-wall
369 posts
 
I spoke to a FedEx driver delivering my Sopra's a few months back. He said they are so short staffed at the loading docks that drivers are having to load their own trucks right now. Pretty insane times. 
bjesien
1,308 posts
 
I think the system is too homogenized. Our gear is heavy and fragile. This stuff shouldn't be mixed in with diapers and medicine balls.

Also these guys are loading trucks. How do they distinguish between a $5,000 amp and a pet rock? There should be color codes or items should be set aside. There needs to be accountability and pride in the culture. Who's hands touched that gear as it went across country? It made it-great- reward them over time. It didn't- they need to have a conversation and find out why.
In the mean time I'm buying less than ever because it's all getting smashed.
 
More to discover