Can I Trust The Music Room's Product Description?

I've several transactions with TMR and I feel they try to be accurate, but even with that, mistakes happen. Warranty usually doesn't start until item is purchased, not the production date. It could have sat on a shelf for a year before it was sold.

I doubt you'll find any audio reselling company that will research warranty transfer issues - it would just expose them to more issues if there's an issue. Sounds like the sales guy did cop-out "saying" he'd research the warranty transfer issue.

I would think you'd be able to return it you wish.

Maker’s warranty is always from INITIAL sales date. They usually only require a copy of the Original Sales Receipt to establish warranty start date.

Invoice would need to say ’New’ or ’Open Box’ to qualify for a ’fresh start’ of a maker’s full warranty.

IF invoice says ’used’, see below

It could have been in a warehouse for years, so serial # is irrelevant.

However, IF unit was registered with maker by original buyer, a copy of Maker’s email acknowledgement (to original buyer) with date/serial # might be enough, not sure. You could write maker, ask if serial # -------- is registered in their data.

’Remaining Warranty’ for a ’used’ unit:

1. does the maker (not the dealer) allow warranty transfer?

2. Copy of ------? establishing initial sales receipt would be needed.

3. Sometimes there is a maker’s process of confirmation (initial buyer/seller paperwork or online form needed to make the transfer of warranty).

4. Existing Aftermarket Warranty: some are not, some are transferrable, usually they require their process to be completed.

5. You can sometimes find/buy a warranty for used electronic equipment. You pick the $ range of coverage, the price reflects that.

i.e. for my Blackbird 12.5" Tonearm from Russia, I bought a 3 year Square Trade warranty ' 3/5/2020 to 3/5/2023 (hmm just ended) up to item's purchase price ($1,000.) for $109.

lucky I did, it needed it's wires replaced October 2021, copy of repair invoice from VAS got me full re-imbursement (cost far exceeded warranty price of $109.)

 

tmr are really good folks, they are earnest they are conscientious, but no one is perfect and gets everything just right every time, all the time

agree with elliot, serial # does not speak to age of unit w.r.t. warranty, which is triggered by the actual sale date to a customer from a retail establishment, and as elliott says, therefore the original retail sales invoice is the key piece of info that manufacturers (or their importers) want to see when a warranty claim is sought by an end user ... furthermore, specific manufacturers clearly state terms for their warranty transferability or applicability, and conditions pertaining to it (e.g. you need to register the product on their website etc etc)

I'd assume they also have to often take the seller's word for it as to its age; dunno if they've got enough staff to be looking up serial numbers for every used product they sell, and when I've sold stuff to them, they never asked for a serial number. But then again, I told them the truth. 

I think in the big picture TMR is top tier in regards to overall quality of operation for this stuff, but nobody is perfect. Manufacturer warranties on used items is not something I would bank on rather whatever assurances the reseller can offer.