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  3. 184743-114756

Can I Trust The Music Room's Product Description?

I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?

128x128mysteriousmrm
jjss49's avatar
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jjss49
6,610 posts
 

tmr are really good folks, they are earnest they are conscientious, but no one is perfect and gets everything just right every time, all the time

agree with elliot, serial # does not speak to age of unit w.r.t. warranty, which is triggered by the actual sale date to a customer from a retail establishment, and as elliott says, therefore the original retail sales invoice is the key piece of info that manufacturers (or their importers) want to see when a warranty claim is sought by an end user ... furthermore, specific manufacturers clearly state terms for their warranty transferability or applicability, and conditions pertaining to it (e.g. you need to register the product on their website etc etc)

larsman's avatar
larsman
1,751 posts
 

I'd assume they also have to often take the seller's word for it as to its age; dunno if they've got enough staff to be looking up serial numbers for every used product they sell, and when I've sold stuff to them, they never asked for a serial number. But then again, I told them the truth. 

mapman's avatar
mapman
21,850 posts
 
I think in the big picture TMR is top tier in regards to overall quality of operation for this stuff, but nobody is perfect. Manufacturer warranties on used items is not something I would bank on rather whatever assurances the reseller can offer.
hgeifman
2,113 posts
 

@mysteriousmrm, please contact The Music Room ASAP and report your issue. Thanks. Please contact them today.

I have had many transactions with The Music Room and they are a top tier company.

decooney
1,905 posts
 

@mysteriousmrm "Weeks have gone by with no resolution". 

Did you call TMR back for a follow-up?

Note: they've done good by me and do have a reasonable return policy. I've bought and sold to them on more than a few occasions. Twice I've had to call them back even when I'm trying to buy something from them. They do a good volume of business, and get busy. Hey, it may take another email or call from you some times. Give it a shot if you have not already tried. Best of Luck. 

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