Can I Trust The Music Room's Product Description?


I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?

128x128mysteriousmrm

I returned an item I had bought and they made it easy. I have since bought from them and have been very satisfied.

Surely you must know that when you buy something used the warranty is typically no longer valid- and in your case- the unit is definitely beyond its warranty period- and was originally only under warranty to the first owner who had to present a valid, dated bill of sale from an authorized dealer in the event of a repair claim.

TMR is, in my experience, a solid company. Perhaps you could work out a trade up scenario for a newer edition of the unit?

TMR is a good company but they are not above reproach.  They do get things wrong including their condition ratings.  So let the OP have his say.  If we agree they are a good company, one complaint won't hurt their business.

i dont know how often, but they do throw things up for sale with out checking out or checking up on em thoroughly. i found a preamp i wanted there, and they had the wrong model. it took some effort teaching them. i twice found an item they were selling was missing parts. they didnt seem to know.