2. misc-audio
  3. 184743-114756

Can I Trust The Music Room's Product Description?

I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?

128x128mysteriousmrm
speedthrills
160 posts
 

Surely you must know that when you buy something used the warranty is typically no longer valid- and in your case- the unit is definitely beyond its warranty period- and was originally only under warranty to the first owner who had to present a valid, dated bill of sale from an authorized dealer in the event of a repair claim.

wturkey's avatar
wturkey
722 posts
 

TMR is, in my experience, a solid company. Perhaps you could work out a trade up scenario for a newer edition of the unit?

tomcy6's avatar
tomcy6
2,539 posts
 

TMR is a good company but they are not above reproach.  They do get things wrong including their condition ratings.  So let the OP have his say.  If we agree they are a good company, one complaint won't hurt their business.

cey's avatar
cey
199 posts
 

i dont know how often, but they do throw things up for sale with out checking out or checking up on em thoroughly. i found a preamp i wanted there, and they had the wrong model. it took some effort teaching them. i twice found an item they were selling was missing parts. they didnt seem to know. 

jeffseight's avatar
jeffseight
574 posts
 

I buy from TMR when I see a newer item I want. Why ? They offer a trial period

so returns are allowed. That is a value. Some idiots buy gear and unload it before

it is even burned in. Consequently they never heard what they bought at its best.

So if you buy a brand that allows warranties to pass to the next owner-such as Pass Labs does- you can do very well. 

That said TMR does not test everything. Last item I bought was never checked.

They did give me a $100 credit toward the next purchase when I brought it

to their attention. 

Do the leg work with a serial number and call the maker yourself. 

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