Can I Trust The Music Room's Product Description?

I've bought and sold via TMR, and they're stand up folks. However, their descriptions can sometimes be slightly off. But, find me a dealer, journalist or audiophile on the planet who would have full product knowledge on the range of gear they sell.

I'm currently having a protracted issue with an amp (supposedly with full manufacturer warranty) that didn't get through two songs that I returned and has been somewhere for the past couple of months without an ETA or proactive status updates.

So, I'm in the due diligence camp. However, as it relates to manufacturer warranties, they should provide specific information or none at all. Don't dangle it as a worthless trust signal!  

Have had many great dealing with the Music Room. Sales and purchases. I had a bad experience with a RST2 transport (New) and finally after returning 2 units the 3rd was a charm. They were great with every time and very apologetic. They were determined to make it right and they did. I did explore one PASS Labs unit they had for sale (AMP) the product was listed as 1 year old. I called PASS and gave them the serial number and was told it was 3 years old. I believe the Music room told me the gentleman that traded it stated it was 1 year old. I don't think, they the Music Room have the time to do what i did to confirm those facts, they mostly rely on the sellers info, and their in service staff to confirm the Units operating condition.  I would just pass this point across. However, from my experience, I would not be at all reluctant to buy anything from them.  Very trustworthy. Robert TN

Have to echo everyone elses sentiments here - ive done a ton through TMR and theyre really an exemplary company - customer service is top tier and never have I felt left out in the cold. Id say give them a ring until they answer. What theyll do is anyones guess - but I gaurantee itll be fair… also isn’t there a 60 day return window? 

14 days. 

60 is or was Magnepan

@mysteriousmrm "This time wasn’t as smooth, but they are working with me now to make things better."

Would expect nothing less from Nick/TMR in any case.

Having worked with Nick many times, I can guarantee you nothing misguided occurred here. TMR is in it of the long-game, and would not let the sale or return of one Chord Hugo2 amp-dac ruin their reputation and standing. A warranty is usually up to the manufacturer, and most good brands stand up to their products if they are in the first 2-3 years, or can be fixed within reason when working through it. On the flip side, there is rarely a long term guarantee with most used gear we buy/save on.

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So, what’s wrong wtih the Chord Hugo "2"? If you had another year of warranty, what would you fix?