Have had many great dealing with the Music Room. Sales and purchases. I had a bad experience with a RST2 transport (New) and finally after returning 2 units the 3rd was a charm. They were great with every time and very apologetic. They were determined to make it right and they did. I did explore one PASS Labs unit they had for sale (AMP) the product was listed as 1 year old. I called PASS and gave them the serial number and was told it was 3 years old. I believe the Music room told me the gentleman that traded it stated it was 1 year old. I don't think, they the Music Room have the time to do what i did to confirm those facts, they mostly rely on the sellers info, and their in service staff to confirm the Units operating condition. I would just pass this point across. However, from my experience, I would not be at all reluctant to buy anything from them. Very trustworthy. Robert TN
Can I Trust The Music Room's Product Description?
I few weeks ago, I bought a used Chord Hugo 2 headphone amp/DAC from The Music Room, a vendor I had grown to trust after a few successful new-item purchases. This time, I’m not so sure if I can trust the company or not. In their product description, The Music Room had advertised the Hugo 2 as being a year old. When it arrived, from the serial number, I discerned that it had been made in 2020, 3 years back. I called my salesperson at The Music Room and he was surprised he had sold me an older model. I guess it could have been manufactured in 2020 and not sold till 2022, so it would then be a year old in a sense.I asked the salesperson, "If the Hugo 2 is really a year old, isn’t the warranty still active? Can I get it assigned to me?" The salesperson said he’d look into it and get back to me. Weeks have gone by with no resolution. I don’t think I will ever get a warranty, and figure it probably expired with age after 3 years. My questions: Does The Music Room just put things up for sale without requiring any proof of age? Do they not inquire about transferring a warranty to the next buyer? Is this the best way they can do business?
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Have to echo everyone elses sentiments here - ive done a ton through TMR and theyre really an exemplary company - customer service is top tier and never have I felt left out in the cold. Id say give them a ring until they answer. What theyll do is anyones guess - but I gaurantee itll be fair… also isn’t there a 60 day return window? |
Would expect nothing less from Nick/TMR in any case. Having worked with Nick many times, I can guarantee you nothing misguided occurred here. TMR is in it of the long-game, and would not let the sale or return of one Chord Hugo2 amp-dac ruin their reputation and standing. A warranty is usually up to the manufacturer, and most good brands stand up to their products if they are in the first 2-3 years, or can be fixed within reason when working through it. On the flip side, there is rarely a long term guarantee with most used gear we buy/save on. ---------------- So, what’s wrong wtih the Chord Hugo "2"? If you had another year of warranty, what would you fix?
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Well, I was quite disappointed in my latest adventure with the Music Room. I wanted to trade in some Critcal Mass footers for the latest version. They finally quoted after I sent several emails. There quote was to take my trade in for 1/2 of the current used prices and sell me the replacements for full retail value. Making large profit in both directions. Walk on... ozzy |
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