Where to purchase Pass Lab products:
The above link answers the question “Where to buy Pass Labs Distribution & Dealers Locator”.
From his website (I hadn't seen it before now):
Originally posted April 11, 2023; revised August 10, 2023:
Dear Reno Hi Fi clients and friends:
After more than 25 years in business, Reno Hi Fi will soon be closed, and Mark Sammut will retire. We’ve had a great run and I believe our business has truly been win-win for all parties involved. I can’t thank the audiophile community enough for all the good energy and good business over the years.
We are sold out of all inventory and we are not accepting new orders.
Mark remains available for a short while to help customers with recent purchases. We are no longer keeping regular store hours, but we are available by appointment. Mark will check and respond to email and voicemail on weekday mornings.
With the announcement of our store closing in April, all merchandise sold out much faster than we originally expected.
Pass Labs factory will help audiophiles with product information and warranty support and help with locating another dealer for future purchases.
I could not be more appreciative of all that Nelson Pass (The One and Only!) has done for my family business through the decades, with Wayne Colburn; Desmond Harrington; Kent English; and my late father, Joe Sammut; and many other great people. I have been very fortunate to be surrounded by so much talent. With Nelson’s usual kindness, he recently posted that he wished I would keep working. And of course, there would be no Reno Hi Fi without our many thousands of awesome clients—Thank YOU! We’ve had a wonderful time together and now it’s my time to retire in good health and move on to life outside the audio industry.
Early in September 2023, we will be permanently closed. The business itself and its parts, including the customer database, will not be sold nor shared. I’m proud that I’ve always maintained my integrity and kindness. I’m grateful to have helped so many people enjoy the wonderful Hi Fi hobby. I thank you all for trusting me with your business.
In my retirement, I look forward to doing many things which I’ve not had time to do these last 25 years, including: taking long vacations, focusing on regular daily exercise and healthy cooking, practicing the piano, enjoying lunch out with friends… and just enjoying the music.
Very Truly Yours, Mark Sammut
Indeed, Marc was a special breed. I called him about 10 years ago to discuss amplifiers and we decided that an integrated 250 would be a good choice for me. Without a credit card, or identification he sent me the app to try for 30 days telling me that if I didn’t like it I could send it back (110 lb beast) based on one call
who does that now without a prior relationship
. Needless to say I still have the app
I wish Mark the very best in his retirement.
I almost bought a demo XA25 from them just a couple months ago and then stalled and then it was gone.
I have handled many phone calls and 3 Pass Labs purchases with Mark. This has culminated in owning my final Pass Labs mono amps.
Based on my personal experience, I know I will miss him and probably be dealing with a different audio seller in the future. The thought will come to me -- I wish this was Mark I was talking to.
So long good buddy
Definitely need more dealers like Reno. Some of the best service (and pricing) I ever received in audio. Mark not only answered all questions promptly but went out of his way to be sure you were happy with what he had told you whether you ended up buying from him or not. Come to think of it Reno is the only audio shop I ever got Xmas cards from.🎄
I talked with both Mark at Reno HiFi and Moon Audio, in the end Mark seemed like a friend and Moon Audio seemed like a detached business. I of course bought from Mark. I agree, it's too bad he couldn't find someone with his values to purchase Reno HiFi rather than shutting it down.
Wishing you the very best Mark!
I was as surprised as the rest of you that he retired after the move to AZ, but I guess that was his plan all along. I bought a SIT3 from Mark a few years back and probably one his last XA25s over this past summer. The XA25 was a lightly used demo at a deep discount. When it came time to pay he told me that he was going to sell me a new unit instead, for the same discounted price. I was floored! Made my day! Many thanks Mark!